Enhance Education Terms and Conditions
Last updated: 26 July 2026
1. Introduction
1.1 These Terms and Conditions (Terms) govern your access to and use of the Enhance Education website at https://enhanceeducation.com.au (Website), and the relationship between you and Enhance Education Tuition Pty Ltd (ABN 35 690 982 622, ACN 690 982 622), trading as Enhance Education (we, us, our), when you enquire about, enrol in, or use our classes, Resources, or online tools.
1.2 By using the Website, submitting an enquiry or enrolment, completing our entrance exam, enrolling in a Program, or providing payment details, you agree to these Terms. Where the Student is under 18, the Parent or Guardian who enrols the Student accepts these Terms on the Student's behalf and in their own right.
1.3 If you do not agree with these Terms, you should not use the Website or enrol in our Services.
1.4 We may provide additional terms for a specific Service (for example, a student code of conduct or a specific program). Where additional terms apply, they operate together with these Terms. If there is a conflict, the additional terms apply to that Service to the extent of the conflict.
2. Definitions
In these Terms:
- Enhance Education, we, us, our means Enhance Education Tuition Pty Ltd (ABN 35 690 982 622).
- Student means the person enrolled in or attending our classes or using our Resources.
- Parent or Guardian means the parent or legal guardian who enrols a Student, or who is responsible for a Student under 18.
- You, your means the Student, and where the Student is under 18, the Parent or Guardian who enrols and contracts on the Student's behalf.
- Services means our expert-led group classes (delivered in person and online), personalised support, Resources, and any online tools we provide.
- Resources means all notes, worked solutions, question banks, practice materials, recordings, slides, and other educational materials we make available.
- Term means a teaching term as published by us. A Program is delivered across its Terms.
- Program means a full course of study we offer, being the Year 11 Biology Program or the Year 12 Biology Program, delivered across four Terms for the relevant year.
- Program Fee means the total fee for a Program, being the sum of the fees for its Terms. Where a Student enrols after a Program has begun, the Program Fee is pro-rated for the Terms remaining, as described in clause 5.
- Payment Plan means an option to pay the Program Fee in instalments, in termly or monthly payments, instead of in a single upfront payment.
- Payment Schedule means the set of payment amounts and dates for a Student, agreed at enrolment.
- Direct Debit means an automated recurring payment arrangement set up through our payment provider to collect instalments under a Payment Plan.
- Unenrolment Form means the form we provide for withdrawing a Student from a Program, as described in clause 5.
- Website means https://enhanceeducation.com.au and any associated pages, portals, or online tools we operate.
3. About our Services
3.1 Enhance Education is a specialist HSC Biology tutoring centre focused on Year 11 and Year 12 Biology. We provide expert-led group classes, exclusive Resources, and personalised support.
3.2 Our classes are delivered in person and online at the same time. Online delivery and recording are provided through Zoom (see clause 10).
3.3 We provide our Services with due care and skill. We do not guarantee any particular ATAR, HSC mark, band, or other academic outcome. Educational outcomes depend on many factors, including a Student's own effort, attendance, and circumstances.
3.4 Any general study guidance, estimates, or tools we provide are general in nature and are not personal, financial, or professional advice.
4. Enrolment
4.1 Enrolment in a Program is subject to our entrance process. A prospective Student attends a trial class run over three to four days and sits an entrance examination, which helps us and the Student identify the areas to focus on. There is no charge for the trial class or the entrance examination. Where a Student passes and accepts a place, a one-off enrolment fee of $100 applies. The enrolment fee is payable once at enrolment, is shown on your Payment Schedule, is in addition to the Program Fee, and is not refundable once enrolment is complete. A Student who withdraws and later re-enrols pays the enrolment fee again. This does not limit your rights under the Australian Consumer Law (see clause 15). We may offer a re-sit on a case-by-case basis; otherwise a Student who does not pass may reapply in a later term.
4.2 Where a Student is under 18, a Parent or Guardian must consent to the enrolment and enters into these Terms on the Student's behalf and in their own right, including responsibility for fees.
4.3 To enrol, you must provide accurate and complete information, and you must tell us if your contact, payment, or Student details change.
4.4 We may decline an enrolment or decline to offer a place at our discretion, including where a Student does not meet the entrance requirements or where the consents in clause 10 are not given.
4.5 Completing enrolment. After passing the entrance examination, we send you our enrolment form by email. The enrolment form includes confirming that you agree to these Terms. Once you have completed the enrolment form and, if you are paying by a Payment Plan, set up your recurring payment, the Student is enrolled and is given access to the Resources.
4.1 Program enrolment and withdrawal
Please read this clause carefully. It sets out what you commit to when you enrol in a Program, and what happens if you withdraw before the Program ends. It is summarised in plain language in the separate Enrolment Terms Quick Reference.
5.1 Enrolling in a Program. When you enrol, the Student is enrolled in a Program, either the Year 11 Biology Program or the Year 12 Biology Program, for the relevant year. By enrolling, you agree to pay the Program Fee for that Program. Enrolment is a commitment to the whole Program, not a term-by-term subscription.
5.2 The Program Fee and joining partway through. The Program Fee is the total fee for the Program, being the sum of the fees for its four Terms (for example, the Year 11 Biology Program is four Terms at $950, a Program Fee of $3,800). If you enrol after the Program has already begun, the Program Fee is pro-rated so that you pay only for the Terms remaining at the date you enrol (for example, enrolling in the Year 11 Biology Program with two Terms left means a pro-rated Program Fee of $1,900).
5.3 How you pay. You may pay the Program Fee in full upfront, in termly payments at the start of each Term, or in monthly instalments spread across the Program. An upfront payment may attract a small discount. Your chosen option, and your full Payment Schedule showing every amount and the date it is due or will be debited, are set out and agreed with you at enrolment. Because you agree the whole schedule up front, we do not issue a separate payment notice, renewal, or seven day window each Term. Payment is dealt with further in clause 6.
5.4 Withdrawing from a Program. You may withdraw the Student from a Program at any time by giving us written notice. Written notice means either the Unenrolment Form or an email to admin@enhanceeducation.com.au asking to withdraw, whichever we receive first. The Unenrolment Form is available from us on request by email or phone. Withdrawal takes effect on the date we receive your written notice, not on the date you return any form we send you afterwards. If you tell us by telephone, we will send you the Unenrolment Form and will record the date of your call as the date of your notice. Within two (2) business days of receiving your notice we will confirm in writing the date your withdrawal takes effect, the total amount payable under clause 5.5, and any refund or shortfall. Withdrawal does not happen automatically just because a Student stops attending.
5.5 What you pay if you withdraw. If you withdraw before the Program ends, the amount payable for the Program is:
- the fees for all Terms up to and including the Term in which you withdraw (a Term that has already started is not refundable and is not pro-rated for the part of the Term remaining); plus
- an early exit fee of 10 percent of the fees for the Terms that have not yet started at the date of withdrawal.
If we receive your notice between Terms, when no Term is in progress, your withdrawal takes effect at the end of the Term that has just finished and the upcoming Term is not charged. The early exit fee still applies to the Terms that have not yet started.
Any amount you have already paid above that total is refunded to you, and any shortfall becomes payable. For example, in the Year 11 Biology Program (four Terms at $950, a Program Fee of $3,800), a Student who withdraws during Term 3 pays $2,850 for Terms 1 to 3, plus a $95 exit fee (10 percent of the remaining $950), a total of $2,945, and Term 4 is not charged. Because a Term that has started is charged in full, that amount is the same whether notice is given in week 1 or week 9 of Term 3. If instead we received the notice in the holidays after Term 2, the Student would pay $1,900 for Terms 1 and 2, plus a $190 exit fee (10 percent of the remaining $1,900), a total of $2,090. This does not limit your rights under the Australian Consumer Law (see clause 15).
5.6 Effect of withdrawal. Where the Term in which withdrawal takes effect has been paid for, the Student keeps access to classes, Resources, recordings, and online systems for the rest of that Term. Access ends when that Term ends. This does not apply where enrolment is terminated for overdue fees under clause 6, for a breach of the code of conduct under clause 8, or for a breach of the Resource terms under clause 9, in which case access may end immediately. Withdrawal does not waive any amount payable under clause 5.5.
5.7 Re-enrolment. A Student who has withdrawn may re-enrol in a Program subject to availability and to any entrance requirements applying at that time.
5. Fees and Payments
6.1 Each Program runs for four Terms. The Year 11 Biology Program is charged at $950 per Term, a total Program Fee of $3,800. The Year 12 Biology Program is charged at $1,350 per Term, a total Program Fee of $5,400. Your enrolment materials and Payment Schedule set out the fees and instalments that apply to you.
6.2 Payment options and schedule. You may pay the Program Fee in one of three ways: in full upfront, in termly payments at the start of each Term, or in monthly instalments spread across the Program. An upfront payment may attract a small discount. Your Payment Schedule sets out each instalment and the date it is due or will be debited. You agree to the Program Fee and the Payment Schedule when you enrol.
6.3 Payment methods. Payments, including any recurring instalments under a Payment Plan, are processed by our payment provider, Stripe. We are introducing Ezidebit as a dedicated direct debit provider; once it is available, recurring instalments may be collected by Direct Debit through Ezidebit under the Ezidebit Direct Debit Request Service Agreement (https://static.ezidebit.com.au/ServiceAgreement/AU/DDR_Service_Agreement.html), and we will give you at least fourteen (14) days’ written notice before recurring instalments are collected through Ezidebit rather than Stripe. A change of payment provider is a major change under clause 20.3 and is not a minor change under clause 20.4.
6.4 Direct Debit authority. By setting up a Direct Debit, you authorise us and our payment provider to debit the instalments set out in your Payment Schedule on their due dates, until the Program Fee is paid or the Program ends. If an amount or date in your Payment Schedule needs to change, we will give you advance notice as required by the Direct Debit rules.
6.5 GST. All fees are inclusive of GST. We will provide a tax invoice on request.
6.6 Late or failed payment. If a payment is late or fails, we may suspend access to classes, Resources, or online systems until the amount is paid, and we may charge interest on overdue amounts at 2 percent per annum above the Reserve Bank of Australia cash rate, calculated daily until the amount is paid.
6.7 You are responsible for the Program Fee, whether paid upfront or by a Payment Plan, subject to the withdrawal terms in clause 5.
6.8 Discounts. We may, at our discretion and on a case-by-case basis, offer a discount on the Program Fee, for example a scholarship, a promotional discount, or a discount granted on request and approved by us. Any discount applies only to the Program and amount we specify and is reflected in your Payment Schedule.
6. Attendance and Cancellations
7.1 Self-managed attendance. Attendance is self-managed. It is the Student's responsibility to attend classes live, or to watch the class recordings, in order to keep up with the program.
7.2 Attendance tracking. We track attendance for our own records. If a Student's attendance is low, we may contact the Student or the Parent or Guardian to understand why and to offer support. This is a support measure, not a penalty.
7.3 No make-up classes. Because every class is recorded and made available to enrolled Students, we do not run separate make-up classes for missed sessions. The recording is the catch-up mechanism.
7.4 Refunds. The Program Fee is charged for the Program. A Term that has already started is not refundable and is not pro-rated. If you withdraw before the Program ends, what you pay is worked out under clause 5.5, and we refund any amount you have paid above that. Clause 21.3 sets out the different position that applies if we end your enrolment through no fault of yours. This does not limit any right you may have under the Australian Consumer Law (see clause 15).
8. Student conduct and code of behaviour
8.1 We expect every Student to behave respectfully and to support a positive learning environment. In particular, Students must:
- attend and engage with classes and complete set work to the best of their ability;
- follow the reasonable instructions of our staff;
- treat staff and other Students with respect, in person and online;
- not engage in cheating, plagiarism, or academic dishonesty;
- not disrupt classes, damage property, or use offensive or abusive language;
- not bully, harass, or discriminate against any person, and report any such behaviour they experience or witness;
- use appropriate language and conduct in all class chats, forums, and online systems.
8.2 Online conduct. Our online classes and Resources are delivered through Zoom and through our learning system, Canvas (operated by Instructure). The conduct standards above apply equally online.
8.3 Consequences. Where a Student breaches this code, we may take reasonable steps, including a warning, removal from a class, suspension, or termination of enrolment under clause 21. Fees already due remain payable.
9. Intellectual property and use of Resources
9.1 All Resources, and all intellectual property in them, remain the property of Enhance Education or our licensors. This includes notes, worked solutions, question banks, slides, recordings, and any other materials we provide.
9.2 Limited licence. While enrolled, a Student is granted a personal, limited, non-exclusive, non-transferable licence to access and use the Resources solely for that Student's own study. This licence ends when the Student withdraws or when we end it for a breach of these Terms.
9.3 Prohibited use. You must not, and must not allow anyone else to:
- copy, share, distribute, publish, upload, or post any Resource to any person who is not an enrolled Student;
- sell, resell, licence, rent, or otherwise commercialise any Resource;
- reproduce or adapt any Resource for any purpose other than the Student's own study;
- record, screen-capture, download, or redistribute any class or recording except as we expressly permit;
- remove or alter any notice of ownership on a Resource.
9.4 Unauthorised sharing or resale of Resources is a material breach of these Terms. It may result in immediate termination of enrolment and further action to protect our rights. Fees already due remain payable.
10. Class recordings and Zoom (condition of enrolment)
10.1 Our classes are delivered in person and online at the same time, and the online session is delivered and recorded through Zoom.
10.2 Consent is a condition of enrolment. Because recorded online delivery is a core part of how we teach and how Students catch up, consent to the delivery and recording of classes through Zoom is a condition of enrolment. This consent is not optional. If it is not given, we may decline or end an enrolment.
10.3 What recordings may capture. A recording may capture an online Student's voice, and their image if their camera is on. It may also capture the voice of an in-person Student whose question or contribution is picked up by the Zoom session.
10.4 Use of recordings. Recordings are made available to enrolled Students of that class as a learning Resource. This means a Student's contribution captured in a recording may be seen or heard by others enrolled in the class. Recordings are our property, and are also personal information handled under our Privacy Policy.
10.5 No redistribution. Recordings may be viewed only by enrolled Students through the systems we provide. You must not download, copy, share, or publish a recording, consistent with clause 9.
10.6 Retention. We retain class recordings for up to 24 months, after which they are deleted, consistent with our Privacy Policy.
10.7 Consent for Students under 18. Where a Student is under 18, the Parent or Guardian gives the consent in this clause when they enrol the Student. In-person Students and their families are on notice, through these Terms, that an in-person Student's voice may be captured in a recording. We handle all recordings as personal information under our Privacy Policy.
11. Photography and media
11.1 Marketing and media use is opt-in. We will only use a Student's photograph, image, or likeness in our marketing or media (for example on our website or social media) where you have given express, opt-in consent. This consent is voluntary and separate from enrolment. Enrolment does not depend on it.
11.2 Withdrawing consent. You may withdraw marketing and media consent at any time by contacting us. Withdrawal applies to future use. It does not require us to recall material already published or distributed, although we will take reasonable steps to stop further use where practicable.
11.3 Internal administrative photography. Separately from marketing, we may take photographs of enrolled Students for internal administrative purposes only, such as creating student identification cards and recording attendance. These images would be used only for those internal purposes. We do not do this at present, and if we introduce it we will update our Privacy Policy and let you know.
11.4 The Zoom recording of classes is dealt with separately in clause 10 and is a condition of enrolment.
12. Acceptable use of the Website and online systems
12.1 You may use the Website and our online systems (including Canvas) only for lawful purposes connected with your enrolment.
12.2 You must not:
- use the Website or systems in a way that breaches any law or infringes anyone's rights;
- attempt to gain unauthorised access to any part of our systems or another user's account;
- introduce any virus, malicious code, or harmful material;
- interfere with or disrupt the Website, systems, or servers;
- share your account access with any other person.
12.3 We may suspend or withdraw access to the Website or systems where we reasonably believe this clause has been breached.
13. ATAR calculator
13.1 We provide an ATAR calculator on the Website. It lets a user enter subjects and estimated marks to produce an estimated ATAR and range.
13.2 Estimate only. The ATAR calculator produces an estimate only, based on historical scaling data. It is a self-service study guide. It does not produce an official or guaranteed result and must not be relied upon for any decision.
13.3 Not official or affiliated. The ATAR calculator is unofficial. It is not affiliated with, endorsed by, or connected to the Universities Admissions Centre (UAC) or the NSW Education Standards Authority (NESA).
13.4 No decision about you. We do not use ATAR calculator inputs to make any decision about a user, their enrolment, or their access to our Services.
13.5 Data and privacy. The ATAR estimate is shown without collecting personal information. If a user opts in to receive a detailed breakdown, we collect their name and email and store the subjects and estimated marks they entered, as described in our Privacy Policy. Nothing from the calculator is stored unless the user opts in.
14. Third-party links and services
14.1 The Website may link to third-party websites or use third-party services. We provide these for convenience and do not control or endorse them.
14.2 We are not responsible for the content, products, or practices of any third-party website or service. Your use of them is at your own risk and subject to their terms.
15. Disclaimers
15.1 We provide our Services and any tools on the Website in good faith and with due care and skill.
15.2 To the extent permitted by law, and subject to clause 16:
- we do not guarantee any particular academic result, ATAR, HSC mark, or band;
- estimates and general guidance, including ATAR calculator outputs, are not guaranteed and should not be relied upon as advice;
- we do not warrant that the Website or online systems will be uninterrupted or error-free.
16. Australian Consumer Law
16.1 Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy under the Australian Consumer Law (ACL), or under any other law, that cannot lawfully be excluded, restricted, or modified.
16.2 Where our Services come with guarantees that cannot be excluded under the ACL, and we fail to meet such a guarantee, our liability is limited (where the law allows us to limit it) to, at our option, resupplying the Services or paying the cost of having the Services resupplied.
16.3 Any limitation or exclusion in these Terms applies only to the extent permitted by law.
17. Limitation of liability
17.1 Subject to clause 16, and to the extent permitted by law:
- we are not liable for any indirect, special, or consequential loss; and
- our total liability to you arising out of or in connection with the Services or these Terms is limited to the total Program Fee you have paid to us.
17.2 Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded.
18. Indemnity
18.1 To the extent permitted by law, you agree to indemnify us against loss or liability we suffer as a result of a third-party claim, to the extent the claim is caused by:
- your deliberate or negligent breach of these Terms; or
- your or the Student's misuse of our Resources or infringement of our intellectual property.
18.2 This indemnity does not apply to the extent the loss is caused by our own negligence or breach, and it does not limit your rights under the Australian Consumer Law.
19. Privacy
19.1 We handle personal information in accordance with our Privacy Policy, which forms part of these Terms and is available on the Website. Our Privacy Policy explains what we collect, how we use it, who we share it with, and how you can access, correct, or complain about our handling of it.
19.2 Our Privacy Policy addresses personal information relating to Students under 18, class recordings, the ATAR calculator, and our use of third-party providers.
20. Supervision, duty of care and free time
20.1 We take reasonable care for the safety of Students while they are attending our classes on our premises.
20.2 Free time and breaks. Students may have free time or breaks before, between, or after classes, and may choose to leave the premises during those times. We are not responsible for supervising a Student who is not in class, including during free time or when a Student leaves the premises.
20.3 It is the responsibility of the Parent or Guardian to set expectations with the Student about their movements, drop-off, and pick-up, and to arrange appropriate supervision outside class times.
20.4 Online classes. For online classes, the Student attends from their own location. Supervision of the Student in that location is the responsibility of the Parent or Guardian.
20.5 Emergencies and medical information. At enrolment we collect relevant medical information about the Student, such as any allergies and any underlying medical conditions we should be aware of (for example asthma), together with emergency contact details. In a medical or safety emergency, we will take reasonable steps to assist and to contact the Parent or Guardian or emergency services. We handle this information as sensitive information under our Privacy Policy.
21. Changes to Services and to these Terms
21.1 We may change our Services, class schedules, or Resources from time to time, for example to improve them or to reflect changes to the HSC syllabus. Where a change would materially reduce the Services, we treat it as a major change under clause 21.3.
21.2 We may update these Terms from time to time. The current version will always be available on the Website with the last updated date shown. How a change takes effect depends on whether it is a major change or a minor change.
21.3 Major changes. A change is major if it would, in more than a trivial way, increase the fees you pay, increase your obligations, reduce your rights, or reduce the Services. Major changes include:
- any increase to the Program Fee or a Term fee, any new fee or charge, or any change to late payment or instalment terms;
- any change to the payment options, the Payment Schedule, the payment or Direct Debit arrangements, the withdrawal or early exit fee terms, or the refund rules;
- materially reducing the Services, for example cutting classes, dropping a subject, or removing the recordings and catch-up;
- materially changing delivery, for example moving from in person to online only;
- a material change to our Privacy Policy, including how we collect, use, store, or share personal information about a Student; or
- changes to liability, indemnity, the Resource and intellectual property licence, dispute resolution, or governing law.
For a major change, we will give you at least fourteen (14) days' notice before the change takes effect. If you do not accept a major change, you may withdraw before it takes effect, and in that case the early exit fee in clause 5.5 does not apply. The fees for the Term in which your withdrawal takes effect remain payable in full and are not pro-rated.
21.4 Minor changes. All other changes are minor and take effect when we publish the updated Terms on the Website. Minor changes include:
- fixing typographical, grammatical, formatting, numbering, or cross-reference errors;
- updating our contact, entity, or administrative details, or the name of a third-party provider other than a payment provider, without changing the substance;
- clarifying wording that does not change its meaning or your rights and obligations;
- updates needed to reflect a change in the law that does not reduce your rights;
- adding examples or explanatory notes; or
- publishing an updated class schedule or fee schedule where these Terms already allow that.
21.5 If we are unsure. If we are not sure whether a change is major or minor, we will treat it as major.
22. Suspension and termination
22.1 We may suspend or terminate an enrolment where fees are overdue (clause 6), a Student materially breaches the code of conduct (clause 8) or the Resource terms (clause 9), or a required consent (clause 10) is withdrawn.
22.2 You may withdraw from a Program at any time using the Unenrolment Form, subject to the fee rules in clauses 5 and 7. You may also end your enrolment if we materially breach these Terms and do not fix the breach within a reasonable time after you tell us about it.
22.3 If we terminate an enrolment for a reason that is not the Student's or your fault, or you end your enrolment under clause 22.2 because of our material breach, we will refund the fees you have paid for the parts of the Program not yet delivered, and no exit fee applies. In this case only, the Term in progress is pro-rated by whole weeks, so you are charged only for the weeks of that Term we have delivered, and Terms that have not yet started are refunded in full.
22.4 On termination or withdrawal, the licence in clause 9 ends and access to Resources, recordings, and online systems ceases, as described in clause 5.6. Where we terminate for a breach under clause 22.1, access may cease immediately. Amounts payable under clause 5.5 remain payable, except where clause 22.3 applies.
23. General
23.1 Severability. If any part of these Terms is found to be invalid, unfair, or unenforceable, that part is severed and the rest of these Terms continues in force.
23.2 Entire agreement. These Terms, together with the documents they refer to (including our Privacy Policy and your Payment Schedule), are the entire agreement between you and us about the Services, and replace any earlier discussions or representations.
23.3 Force majeure. We are not in breach of these Terms if we are prevented from, or delayed in, providing the Services by something beyond our reasonable control, for example a natural disaster, fire, pandemic, public health direction, or loss of a venue. Where this happens, we will take reasonable steps to continue the Services, for example by moving classes online, and we will let you know.
23.4 Complaints and disputes. If you have a concern or complaint, please contact us using the details in clause 24 and we will try to resolve it with you. If a dispute cannot be resolved, either of us may suggest mediation, which the other will consider in good faith, before starting court proceedings. Nothing in this clause prevents you from exercising any right you have under the Australian Consumer Law or from applying to a tribunal or court.
23.5 Governing law. These Terms are governed by the laws of New South Wales, Australia.
23.6 Jurisdiction. You and we submit to the non-exclusive jurisdiction of the courts of New South Wales.
24. Contact us
- Entity: Enhance Education Tuition Pty Ltd, trading as Enhance Education
- ABN: 35 690 982 622
- ACN: 690 982 622
- Registered address: 103/8 French Avenue, Bankstown NSW 2200
- Email: admin@enhanceeducation.com.au
- Phone: 0433 577 525
- Website: enhanceeducation.com.au